Kotak Mahindra Bank


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Company Profile

Kotak Mahindra Bank Limited is an Indian private sector bank headquartered in Mumbai, Maharashtra, India. It offers banking products and financial services for corporate and retail customers in the areas of personal finance, investment banking, life insurance, and wealth management. As of February 2021, it is the third largest Indian private sector bank by market capitalization, with 1600 branches & 2519 ATMs.




  1. Smartphone penetration (117 Million, expected to grow 45% YoY)
  2. To develop an alternate banking channel to drive customer acquisition and customer engagement
  3. Mobility solutions provided by core banking vendor is minimal




  • Exponential growth in consumption of internet services via smartphones makes it an effective channel to access banking services and transact on the go.
  • Multiple form factors and device fragmentation on one hand, bank’s multiple distinct backend system on the other; interfacing both ends directly would make it complex and vulnerable to security threats.
  • Bridging this problem requires a State-of-Art Unified Middleware that seamlessly integrates multiple backend systems and acts as an interface for mobile devices.
  • Frequent updates for small changes annoys the customers. An interface to configure and manage the platform enabling bank to silently push minor updates in the background is necessary.


Mobile App

  • Native mobile application that runs on Android, iPhone, Windows Phone and Blackberry platforms covering 98% smartphones.
  • Multi CRN login – Allow your friends and family to access and configure their accounts in the same device that you use.
  • My Kotak – Multiple widgets are arranged in the form of tiles on the home screen of the application. These widgets can be customized and reordered.
  • Utility Bill Payment – Manage billers, Schedule and Auto Pay your utility bills. Also recharge your mobile and DTH with ease.
  • Message Money – Transfer money to a third party even without their account information or adding them as a beneficiary. All you need is their mobile number.
  • Branch & ATM Finder – Nearest branches and ATMs are listed based on the current location of the user. The user can also search for branches and ATMs located in a particular city or by keying in a pin code.
  • Accounts – The user can view the accounts summary and transactions of the individual accounts.
  • Funds Transfer – The user can transfer money to other accounts of the same bank or to the accounts of other banks via NEFT or IMPS in just a few taps.
  • Investments – Invest in mutual fund instruments offered by the bank, monitor their performance and redeem when they mature.


An Omni-Channel platform interface that connects multiple banking system to multiple access channels.


  • Integration – Seamlessly connects to multiple systems such as Core Banking, Credit Card, Bill Pay and E-Commerce
  • Configuration – Provides bank with capabilities to configure and deploy/remove modules on the go without any development efforts.
  • Security – Uses multiple approaches such as session management, data encryption and device activation to provide additional layer of security.
  • Notification – Facilitates Push Notification Management. Notifications can be triggered either globally or specific to a set of customers based on a given criteria.


Admin Module

A web interface to manage and configure Mobile Banking platform with ease.


  • Mobile Management – Configure mobile features across various services. Manage menus, error messages and labels across the application.
  • Customer Management – Manage users who log in via mobile channels, configure security policies and perform device activations.
  • Channel Management – Configure channel parameters, transaction limits globally or to a specific set of users.


  • 6.8% of mobile banking transactions in India are carried over via this platform.
  • High mobile adoption rate – More than 30% of the customer base use Mobile Banking.
  • More than ₹ 2,300 Crore worth transactions happen via mobile banking on an average every month; that’s 300% more than last year’s average.